IT Technical Facilitator
Lancaster, SC Lancaster, SC Full-time Full-time $75,000 - $95,000 a year $75,000 - $95,000 a year 9 days ago 9 days ago 9 days ago Relax Join Our Team! Founders Federal Credit Union helps our members attain their financial goals.
Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future.
Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members.
We realize our outstanding, dedicated employees make it all happen.
We are seeking a talented and motivated individual to join our IT Department as an IT Technical Facilitator located on-site at our Corporate Headquarters in Lancaster, SC.
We welcome your interest in employment with our family-oriented organization where we proudly offer competitive salaries, excellent benefits, and centrally located branches.
JOB
Summary:
The IT Technical Facilitator is responsible for helping teams throughout the organization work together, understanding their common objectives, and plan how to achieve these objectives during meetings or discussions while remaining neutral in the discussions.
The IT Technical Facilitator provides structure and process to interactions, so teams throughout the organization can make high-quality decisions.
Individual will work directly with FIT, LLC customers and the IT teams to ensure that the engagements provided by FIT, LLC are structured, and objectives of the engagements are met within the agreed upon timeframe.
JOB DUTIES:
Ability to understand the processes within the various areas of Information Technology and the business including but not limited to accounting, branch services, cards, compliance, consumer lending, electronic funds, digital channels, loss control, mortgages & recoveries.
Communicate and partner effectively with all teams in IT as well as with the business to establish exemplary partnerships with all co-workers and create a positive team environment.
Actively facilitate IT technical meetings with the business and cross organizational team members.
Working knowledge of the KeyStone database structure, tables and custom development items and be able to facility technical discussions with the business.
Work with team members and facilitate the interactions associated with the custom development items with the business, negotiating attainable completion dates based on priorities and resource constraints.
Understand the goals of the business to facilitate interactions with the business and technical resources during analysis, requirements gather and other initiatives.
Represent IT in meetings associated with mergers, and larger projects, bringing detailed tasks back to the appropriate technical resource ensuring they know the due date and what is expected.
Actively facilitate meetings with FIT, LLC customers, keeping track of milestones and due dates.
Participate and facilitate meetings associated with custom development and internal roadmap.
Adhere to proper change control processes.
Review outstanding Service Now Requests for IT Development and ensure that tasks are updated with status and due dates accomplished.
Promote an understanding of business processes and requirements within the IT team.
Participate in key vendor meetings, ensuring that open tasks with the vendor are moving in the correct direction for the credit union.
Provide monthly statistics related to how IT teams are doing on their specific goals.
Follow the software development life cycle (SDLC) process.
Assist in all other facets of the Information Technology Department performing related duties as assigned with a focus on quality and reputation.
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA & GLBA.
JOB SPECIFICATIONS:
A minimum of five years' work experience as a technical project coordinator in a financial institution is required.
A bachelor's degree in Accounting, Computer Science or Information Systems is preferred.
Proven proficiency in Microsoft products.
Strong organizational skills Excellent communication skills with the ability to convey technical information to non-technical audiences.
Ability to work effectively with others in a team, building rapport, and trust with team members.
Ability to work under time constraints and handle multiple priorities simultaneously.
Strong listening skills including the ability to paraphrase; draw people out; balance participation; and make space for quiet group members.
Obtain designation for Certified Professional Facilitator (CFA) within three years and a Certified Master Facilitator within five years.
Benefits:
Benefits provided include the following:
Paid Holidays Paid PTO Family-oriented culture that values work/life balance Retirement Plan (401k with employer contributions
Pension Plan fully funded by FFCU) Comprehensive Health and Dental Insurance Life and Accidental Death & Dismemberment Insurance (at no cost to employee) Voluntary Supplemental Life Insurance coverage for employee, spouse, and children Health Care and Dependent Care Flexible spending accounts Long Term Care Plan Short-Term & Long-Term Disability Insurance Tuition reimbursement to assist with furthering education Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program Candidate must be available Monday-Thursday 8:
30am-5pm, Friday 8:
30am-6pm.
A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.
EOE Job Type:
Full-time Pay:
$75,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Lancaster, SC 29720:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Technical project management:
5 years (Preferred) Work Location:
In person Ability to understand the processes within the various areas of Information Technology and the business including but not limited to accounting, branch services, cards, compliance, consumer lending, electronic funds, digital channels, loss control, mortgages & recoveries.
Communicate and partner effectively with all teams in IT as well as with the business to establish exemplary partnerships with all co-workers and create a positive team environment.
Actively facilitate IT technical meetings with the business and cross organizational team members.
Working knowledge of the KeyStone database structure, tables and custom development items and be able to facility technical discussions with the business.
Work with team members and facilitate the interactions associated with the custom development items with the business, negotiating attainable completion dates based on priorities and resource constraints.
Understand the goals of the business to facilitate interactions with the business and technical resources during analysis, requirements gather and other initiatives.
Represent IT in meetings associated with mergers, and larger projects, bringing detailed tasks back to the appropriate technical resource ensuring they know the due date and what is expected.
Actively facilitate meetings with FIT, LLC customers, keeping track of milestones and due dates.
Participate and facilitate meetings associated with custom development and internal roadmap.
Adhere to proper change control processes.
Review outstanding Service Now Requests for IT Development and ensure that tasks are updated with status and due dates accomplished.
Promote an understanding of business processes and requirements within the IT team.
Participate in key vendor meetings, ensuring that open tasks with the vendor are moving in the correct direction for the credit union.
Provide monthly statistics related to how IT teams are doing on their specific goals.
Follow the software development life cycle (SDLC) process.
Assist in all other facets of the Information Technology Department performing related duties as assigned with a focus on quality and reputation.
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA & GLBA.
A minimum of five years' work experience as a technical project coordinator in a financial institution is required.
A bachelor's degree in Accounting, Computer Science or Information Systems is preferred.
Proven proficiency in Microsoft products.
Strong organizational skills Excellent communication skills with the ability to convey technical information to non-technical audiences.
Ability to work effectively with others in a team, building rapport, and trust with team members.
Ability to work under time constraints and handle multiple priorities simultaneously.
Strong listening skills including the ability to paraphrase; draw people out; balance participation; and make space for quiet group members.
Obtain designation for Certified Professional Facilitator (CFA) within three years and a Certified Master Facilitator within five years.
Paid Holidays Paid PTO Family-oriented culture that values work/life balance Retirement Plan (401k with employer contributions
Pension Plan fully funded by FFCU) Comprehensive Health and Dental Insurance Life and Accidental Death & Dismemberment Insurance (at no cost to employee) Voluntary Supplemental Life Insurance coverage for employee, spouse, and children Health Care and Dependent Care Flexible spending accounts Long Term Care Plan Short-Term & Long-Term Disability Insurance Tuition reimbursement to assist with furthering education Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Lancaster, SC 29720:
Reliably commute or planning to relocate before starting work (Required) Bachelor's (Required) Technical project management:
5 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future.
Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members.
We realize our outstanding, dedicated employees make it all happen.
We are seeking a talented and motivated individual to join our IT Department as an IT Technical Facilitator located on-site at our Corporate Headquarters in Lancaster, SC.
We welcome your interest in employment with our family-oriented organization where we proudly offer competitive salaries, excellent benefits, and centrally located branches.
JOB
Summary:
The IT Technical Facilitator is responsible for helping teams throughout the organization work together, understanding their common objectives, and plan how to achieve these objectives during meetings or discussions while remaining neutral in the discussions.
The IT Technical Facilitator provides structure and process to interactions, so teams throughout the organization can make high-quality decisions.
Individual will work directly with FIT, LLC customers and the IT teams to ensure that the engagements provided by FIT, LLC are structured, and objectives of the engagements are met within the agreed upon timeframe.
JOB DUTIES:
Ability to understand the processes within the various areas of Information Technology and the business including but not limited to accounting, branch services, cards, compliance, consumer lending, electronic funds, digital channels, loss control, mortgages & recoveries.
Communicate and partner effectively with all teams in IT as well as with the business to establish exemplary partnerships with all co-workers and create a positive team environment.
Actively facilitate IT technical meetings with the business and cross organizational team members.
Working knowledge of the KeyStone database structure, tables and custom development items and be able to facility technical discussions with the business.
Work with team members and facilitate the interactions associated with the custom development items with the business, negotiating attainable completion dates based on priorities and resource constraints.
Understand the goals of the business to facilitate interactions with the business and technical resources during analysis, requirements gather and other initiatives.
Represent IT in meetings associated with mergers, and larger projects, bringing detailed tasks back to the appropriate technical resource ensuring they know the due date and what is expected.
Actively facilitate meetings with FIT, LLC customers, keeping track of milestones and due dates.
Participate and facilitate meetings associated with custom development and internal roadmap.
Adhere to proper change control processes.
Review outstanding Service Now Requests for IT Development and ensure that tasks are updated with status and due dates accomplished.
Promote an understanding of business processes and requirements within the IT team.
Participate in key vendor meetings, ensuring that open tasks with the vendor are moving in the correct direction for the credit union.
Provide monthly statistics related to how IT teams are doing on their specific goals.
Follow the software development life cycle (SDLC) process.
Assist in all other facets of the Information Technology Department performing related duties as assigned with a focus on quality and reputation.
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA & GLBA.
JOB SPECIFICATIONS:
A minimum of five years' work experience as a technical project coordinator in a financial institution is required.
A bachelor's degree in Accounting, Computer Science or Information Systems is preferred.
Proven proficiency in Microsoft products.
Strong organizational skills Excellent communication skills with the ability to convey technical information to non-technical audiences.
Ability to work effectively with others in a team, building rapport, and trust with team members.
Ability to work under time constraints and handle multiple priorities simultaneously.
Strong listening skills including the ability to paraphrase; draw people out; balance participation; and make space for quiet group members.
Obtain designation for Certified Professional Facilitator (CFA) within three years and a Certified Master Facilitator within five years.
Benefits:
Benefits provided include the following:
Paid Holidays Paid PTO Family-oriented culture that values work/life balance Retirement Plan (401k with employer contributions
Pension Plan fully funded by FFCU) Comprehensive Health and Dental Insurance Life and Accidental Death & Dismemberment Insurance (at no cost to employee) Voluntary Supplemental Life Insurance coverage for employee, spouse, and children Health Care and Dependent Care Flexible spending accounts Long Term Care Plan Short-Term & Long-Term Disability Insurance Tuition reimbursement to assist with furthering education Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program Candidate must be available Monday-Thursday 8:
30am-5pm, Friday 8:
30am-6pm.
A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.
EOE Job Type:
Full-time Pay:
$75,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Lancaster, SC 29720:
Reliably commute or planning to relocate before starting work (Required) Education:
Bachelor's (Required)
Experience:
Technical project management:
5 years (Preferred) Work Location:
In person Ability to understand the processes within the various areas of Information Technology and the business including but not limited to accounting, branch services, cards, compliance, consumer lending, electronic funds, digital channels, loss control, mortgages & recoveries.
Communicate and partner effectively with all teams in IT as well as with the business to establish exemplary partnerships with all co-workers and create a positive team environment.
Actively facilitate IT technical meetings with the business and cross organizational team members.
Working knowledge of the KeyStone database structure, tables and custom development items and be able to facility technical discussions with the business.
Work with team members and facilitate the interactions associated with the custom development items with the business, negotiating attainable completion dates based on priorities and resource constraints.
Understand the goals of the business to facilitate interactions with the business and technical resources during analysis, requirements gather and other initiatives.
Represent IT in meetings associated with mergers, and larger projects, bringing detailed tasks back to the appropriate technical resource ensuring they know the due date and what is expected.
Actively facilitate meetings with FIT, LLC customers, keeping track of milestones and due dates.
Participate and facilitate meetings associated with custom development and internal roadmap.
Adhere to proper change control processes.
Review outstanding Service Now Requests for IT Development and ensure that tasks are updated with status and due dates accomplished.
Promote an understanding of business processes and requirements within the IT team.
Participate in key vendor meetings, ensuring that open tasks with the vendor are moving in the correct direction for the credit union.
Provide monthly statistics related to how IT teams are doing on their specific goals.
Follow the software development life cycle (SDLC) process.
Assist in all other facets of the Information Technology Department performing related duties as assigned with a focus on quality and reputation.
Ensure compliance with applicable statutes and regulations including, but not limited to, BSA & GLBA.
A minimum of five years' work experience as a technical project coordinator in a financial institution is required.
A bachelor's degree in Accounting, Computer Science or Information Systems is preferred.
Proven proficiency in Microsoft products.
Strong organizational skills Excellent communication skills with the ability to convey technical information to non-technical audiences.
Ability to work effectively with others in a team, building rapport, and trust with team members.
Ability to work under time constraints and handle multiple priorities simultaneously.
Strong listening skills including the ability to paraphrase; draw people out; balance participation; and make space for quiet group members.
Obtain designation for Certified Professional Facilitator (CFA) within three years and a Certified Master Facilitator within five years.
Paid Holidays Paid PTO Family-oriented culture that values work/life balance Retirement Plan (401k with employer contributions
Pension Plan fully funded by FFCU) Comprehensive Health and Dental Insurance Life and Accidental Death & Dismemberment Insurance (at no cost to employee) Voluntary Supplemental Life Insurance coverage for employee, spouse, and children Health Care and Dependent Care Flexible spending accounts Long Term Care Plan Short-Term & Long-Term Disability Insurance Tuition reimbursement to assist with furthering education Certifications - Assistance with achieving and maintaining Fit Founders Wellness Program 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance 8 hour shift Day shift Monday to Friday Lancaster, SC 29720:
Reliably commute or planning to relocate before starting work (Required) Bachelor's (Required) Technical project management:
5 years (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
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